Assurance of Quality Service/Complaints Procedure
We are confident of providing a high quality service in all respects.
If, however, you have any queries, concerns or a specific complaint about our work for you, we would be pleased if you would raise them in the first instance with the individual or individuals directly responsible for your file.
If this does not resolve the problem to your satisfaction, or you would prefer not to speak to these individuals, then please inform Mr. Hujan who is proprietor of the firm and handles client concerns which cannot be settled informally.
You may contact Mr. Hujan by writing or you may speak directly to him by telephone on 0121-766-7345.
Mr. Hujan will, according to your wishes, either reply to you or arrange a meeting to discuss resolving your complaint.
You should normally receive a written reply or an appointment within 14 days.
All solicitors, by principal, must attempt to resolve problems that may arise with their services.
It is, therefore, important that you immeditaley raise any concerns that you may have with us.
Should you wish to be provided with a full copy of your file, the firm will provide the same, subject to the cost of the photocopying charge. The firm will make no profit on the charge for photocopying.
We value your custom and would not wish to think that you have any reasons to be unhappy with us.
If you do not receive a detailed reply from us after a reasonable time or find you cannot resolve that problem directly with the firm, you may wish to make a formal complaint to the legal Ombudsman at:
PO Box 6806
Tel: 0300 555 0333